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Working experience

WHAT I DO_

I work with systems,
people and the space
between them.

My work ranges from cloud infrastructure and endpoint management to business systems, security, automation and data.

Can this be made better?

andrea@monza: ~/work

$ ls ~/work

$ uptime --workday

0%

--:-- in Monza, loading_

01 / 06 · 09:00

MICROSOFT 365_

My day mostly lives in the cloud.

Active Directory

Entra ID

User folders

OneDrive

Shared folders

SharePoint

Veeam workstation backups

Cloud synchronized data

We previously relied heavily on on-premises infrastructure, including the main Domain Controller for user and shared folders. Over time, personal storage moved to OneDrive while common and team resources were reorganized around SharePoint.

$ trace
BEFORE / ON-PREMNOW / CLOUDUSERoffice or notDOMAIN CTRLthe main serverACTIVE DIR.logins, on-premUSER FOLDERSon the serverSHARED FOLDERSon the serverVEEAMworkstation backupsENTRA IDlogins, cloudONEDRIVEpersonal filesSHAREPOINTteam resourcesSYNCED DATAin the cloudMICROSOFT 365where the day lives
  • how it was
  • migrated
  • how it is now

02 / 06 · 10:30

ENDPOINTS_

New device in.
Ready-to-work device out.

Company devices arrive to me first. I configure them according to business standards, prepare software and security, migrate user data and deliver the new machine ready to use.

The same process can include SIM cards, mobile connectivity and preparation for international travel.

> ONBOARDING OR DEVICE REPLACEMENT STARTS WITH A REQUEST - OFTEN A TICKET_

$ trace
REQUESToften a ticketCONFIGUREbusiness standardsSECURESophos XDRSOFTWAREwhat the job needsMIGRATE DATAold → newTESTbefore it leavesREADYdeliveredSIMmobile linePHONEset upTRAVELabroad
  • preparation
  • handed over

03 / 06 · 12:00

SECURITY_

Protect the endpoint.
Train the user.
Watch both.

SOPHOS XDR_

I work with Sophos XDR across laptops, desktops and servers, managing policies, web filtering and investigating security events.

TRYRIOT_

I manage scheduled phishing simulations, normally deploying new campaigns every two months.

AWARENESS_

When a user shows signs of vulnerability, I can assign targeted training using the platform and Albert.

POLICIES_

Security also means understanding when something should be blocked, allowed or investigated.

$ trace
TRAIN THE USERPROTECT THE ENDPOINTUSERthe inbox, the browserTRYRIOTphishing simulationsALBERTtargeted trainingWEB FILTERwhat can be openedENDPOINTlaptops / PCs / serversSOPHOS XDRevents to investigatePOLICIESblock / allow / look
  • normal path
  • needs action

04 / 06 · 14:30

BUSINESS SYSTEMS_

Good software should make
the user's job easier.

I've configured our CRM progressively around how people actually use it, with the goal of reducing friction for the final user.

We're currently implementing additional functionality for field staff and regional commercial teams.

Alongside that, I'm working on a middleware project that keeps important business registries synchronized.

$ trace
DATABASE / REGISTRIESFIELD STAFFout of the officeSALES TEAMSregionalCRMleads + synced dataADMIN & ACC.register clientsMIDDLEWAREin developmentCLIENTSregistryPRODUCTSregistryDESTINATIONSregistry
  • people using it
  • lead handed over
  • database → CRM, one way for now

05 / 06 · 15:00

DATA_

Sometimes the answer is
CTRL + ALT + F1.

I'm currently learning more about Microsoft Dynamics 365 Business Central while already working with large data imports through RapidStart.

$ trace
REQUESTdata neededFIND TABLEBusiness CentralFILTERSQL Server / T-SQLEXTRACTonly what's neededADAPTshape the datasetRAPIDSTARTlarge importsBUSINESS CENTRALrows landed
  • preparation
  • import

When data needs to be imported, I identify the related Business Central table, extract what is needed, adapt the dataset and prepare it for import.

I also work directly with the business database using Microsoft SQL Server and T-SQL.

06 / 06 · 16:30

IT OPERATIONS_

Everything starts with a ticket.

When I joined, there wasn't a structured ticketing environment in place.

I configured the Freshworks ticketing system that we now use as the central point for IT requests.

Ticketing system

Freshworks

Asset management

Discovery Agent

$ trace
USERneeds somethingFRESHWORKSthe ticketDISCOVERYasset managementMEtriageMICROSOFT 36509:00ENDPOINTS10:30SECURITY12:00DATA15:00
  • the ticket
  • asset info
  • where it goes
  1. [09:00]Sometimes I'm configuring Microsoft 365.
  2. [10:30]Sometimes I'm deploying a laptop.
  3. [12:00]Sometimes I'm investigating an alert.
  4. [15:00]Sometimes I'm importing thousands of rows.

That's kind of the job.